Newsletter -- June 2009
New Member
The Consulting Alliance welcomes Robert G. Dwyer, Senior Vice President/Consulting with OTC Consulting Services LLC.
Mr. Dwyer has significant hospital operations experience, and since 2004 has served as a financial consultant for the investment banking community evaluating M&A and other activity in the healthcare space. He is also an operations consultant to a wide range of non-profit organizations. He began his career as Controller of The House of the Good Samaritan and then moved to North County Hospitals, Inc., where he was Director of Finance. He spent the bulk of his professional career (1981-2003) with Quorum Health Resources, LLC, which eventually became part of Community Health Systems. Positions held include Contract CFO of Clifton Springs Hospital & Clinic; District Controller over 12 hospitals in the Northeastern US; Assistant VP; and Group Vice President/Market Manager. Mr. Dwyer also served as a faculty member at the Learning institute at Quorum where he specialized in both quality improvement methods and change management. In 2003, he became Executive Director of Daughters of Sarah Senior Community/Massry Residence, and then State Manager for CGI Health Care and Government Division from 2005-2007.
Mr. Dwyer’s strongest area of expertise is operation of healthcare facilities, including patient acquisition, debt management, program services including outsourcing trends, and CAP EX. He consults for both for-profit and non-profit hospitals, including Community Health Systems, Life Point, Ascension Health, Hospital Corporation of America, and Universal Health Services, as well as with facilities serving adult disability and mental impairment.
The Consulting Alliance - The Organization in 2014
At the May 22nd Breakfast Meeting, the membership identified our next priority initiatives to strengthen the Alliance and continue to provide value to our members. We began with a statement of how we see the Alliance looking 5 years into the future. (See the annual plans archive on our website.) To get us there, we considered many of the activities and projects that have emerged from planning sessions in recent years and our recent member survey. The Alliance will focus on four initiatives. Exploratory committees have formed to flesh out the details for each initiative. If you’d like to be included, please contact the committee leader.
Speakers Bureau to promote our members as speakers and presenters, and to respond to inquiries and requests that we receive. Members: Tim Kraft (lead), Kat Koppett, Will Ryan
Consultant Boot Camp to plan a public workshop with sessions led by our members on the “how to's” of setting up a successful consulting practice. Members: Pauline Bartel (lead), Susan Harris, Alan Krieger, Ray Patterson, Will Ryan, Nancy Schultz
Shared Resources (Member Benefits) to identify resources we can make available to our members such as equipment and technology and services where volume discounts might help reduce costs for members. Members: Ray Patterson (lead), Bob Serenka, Janet Ann Smith
Webinars to develop a format providing members with the ability to provide both public and members-only webinars on their areas of expertise. This will expand our ability to present programs and add to what we do at the Breakfast programs. Members: Cindy Herrmann (lead), Susan Harris, Jim Harrison, Kat Koppett, Tim Kraft, Bob Serenka, Michelle Dubner.
You may access the complete planning document in the members-only archives on the Web site under Annual Plans “Results of Strategic Planning Session (May 2009).
New Policy on Breakfast Meetings
The Board approved a new procedure to waive the fee for breakfast meetings for members who make the meeting’s major program presentation. This brings the breakfast meeting procedure into line with that for luncheon programs.
Programs
Seeking New Program Committee Member/s
The Program Committee could use another member or two to help organize its events. Committee members are responsible for coordinating with the speakers to get the publicity information in advance, fine tune the presentation to make sure it meets our members' interests, and coordinate logistics for the day of the event. The goal is to have six members so each member will be responsible for two lunches and two breakfasts each year. Contact Alan Krieger, Program Chair, if you're interested. Current members are Steve Jeffes, Susan Harris, Abbie Von Schlegell and Kat Koppett.
Upcoming programs:
June 26 Breakfast – Susanna Opper and Will Ryan will present on fine tuning your elevator speech.
July 10 Lunch – Corey Jamison, President of the Kaleel Jamison Consulting Group will discuss working effectively with clients and companies of diverse cultural or generational backgrounds.
July 24 breakfast Peter Coombs will discuss how to best approach the initial client meeting and how to negotiate an agreement.
Our August lunch will be a fun one, featuring clowns.
Marketing Committee
Cindy Herrmann, Chair of the Marketing Committee, reports that our Google ads appear to be increasing awareness about the Alliance. Of the three ads running, “Find a Consultant” is the most popular. The most clicked-on keyword is “training”.
To help members figure out what's available on the Web site, the Marketing Committee has added a Site Map page as the first entry within the Members section. As the Web site continues to evolve, this new page will reflect those future changes – thanks to our tireless webmaster Jim Harrison.
Membership Committee
Barbara Bird Has Stepped Down From Her Role as Chair Of The Membership Committee: A Thank You From The Alliance
As many members are aware, Barbara Bird has ended her amazing tenure as the Chair of this very important committee. Barb has put in countless hours reaching out to potential members, setting up and conducting interviews, speaking with references and coordinating the activities of her Committee. It is hard to recall a month when she has not brought at least one prospective member’s name up for a vote. It is thanks to Barb’s untiring efforts and tremendous dedication that our membership has remained strong and indeed continues to grow. During this time, Barb also lent her wisdom and experience to the Board of Directors. While those contributions will be missed, Barb will remain on the Membership Committee and will focus her efforts on Member Retention – working to help the Alliance identify what members want and helping to see that we continue to provide a solid return on investment for members. The Alliance owes Barb a warm and enormous Thank You!
Bravo to Jennifer Amstutz, the new chair of the Membership Committee who is following in Barb’s capable footsteps.
Member News
Death-defying Consultant

While climbing Mount Rainier, Tom Denham fell 30 feet when a snow bridge gave way — like a trap door, Tom recalled later — he screamed and plummeted into the abyss.“It was dark,” he remembered. “I just kept falling and falling and falling. It seemed like forever. I had forgotten I was tied in.”
Denham shot this picture after falling 30 feet into the crevasse. Note the hole and the precarious nature of the remaining snow bridge below. The second photo shows Denham after he climbed out of the crevasse, which is pictured behind him. See the full story from the Times Union.

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Retirement Planning: “Where’s My Million Dollars?”
Bill Polk will be addressing the Small Business Council of the Albany Chamber at 7:30 AM on Tuesday, July 14. The title is "Where's My Million Dollars?" It’s been said that you need savings of a million dollars before you can retire. Is it still true? Where is that amount of money going to come from? Bill will provide practical strategies on how to run your business in order to help set you up for retirement.
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Alan Krieger and Steve Appel are winding up a workforce development research project and will be submitting a report to the Capital Region Workforce Development Boards at the end of this month. The report will be released in on June 18. The project focuses on identifying the skill sets needed for technician level jobs in high tech industries and developing a mechanism to increase collaboration between business and education/training organizations.
Alan Krieger is planning another video shoot this summer to add to his collection of video clips for trainers and further his career dream to be a Hollywood producer! To see the current set of clips, visit: www.kriegersolutions.com and follow the video links.
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Bartel Communications, Inc., has named the Scotia-Glenville Children’s Museum a “Charity of Choice.” This designation adds the Scotia-Glenville Children’s Museum to A Cause for Celebration™, the registry of not-for-profit organizations Bartel Communications recommends to clients seeking a beneficiary for corporate-anniversary community-service campaigns.
Founded in 1978, in Scotia-Glenville Children’s Museum is an all-traveling museum “without walls” that travels to communities within a 50-mile radius of its administrative office. It offers a wide range of programs developed to enhance New York State learning standards.
Pauline Bartel of Bartel Communications, Inc., presented the seminar "'Sell'-abrating Your Business Anniversary" for Key Bank's Key4Women Lunch Box Lessons series. The seminar coincided with the one-year anniversary celebration of the Key4Women Resource Center on Wolf Road.
Pauline was also quoted in the articles “Damage Control Go on the Offensive: Managing Tough News in Tough Times” and “Case Study: An Aggressive PR strategy Helps Save a Hospital” in the May 29 – June 4, 2009 edition of The Business Review.
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Careers In Transition LLC – Dr. Thomas Denham, Career Counselor, was the keynote presenter to NYS Dept. of Education EAP on the subject of “Reinventing Yourself in a Recession.” He also spoke to Leadership Tech Valley’s Class of 2009 on “Work/Life Balance: Tips and Techniques” as well as the UAlbany’s Preparing for the Professoriate Conference on “Making Cover Letter and Interview Skills Work for You.”
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Brad Morrison, Cost Control, gave a presentation at the local APICS chapter professional development meeting at Glen Sanders Mansion. The presentation topic was “Simulation: A New Tool for Manufacturing & Healthcare.” Part of the presentation involved a simulation model that Barbara Bird, Bird Consulting Group, and Brad developed for a client in Houston, Texas. The presentation also featured the first public viewing of Barb and Brad’s new Patient Process Tool simulation model.
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Ray Patterson has a very nice two page interview in the April issue of Success Magazine, and he also helps promote the Consulting Alliance with our logo on his business card which is also shown prominently on page 43 of the magazine.
Ray and two of his collaboration partners delivered two, three-day Developing Dynamic Leaders courses for Rensselaer’s Lally School, Executive MBA program. He and his colleagues received very high marks and great feedback from the EMBA Students.
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At Bob Furlong’s invitation, Susanna Opper of Shawenon Communications presented "The Business Side of Social Networking" at SCORE in Albany in March. At the end of April, she discussed 5 Steps to a Great Web site at the Tri-Town Rotary in Lenox. And on May 1, she presented at the first-ever Berkshire Bar Camp at MASSMoCA. Topic: "Creating a Buzz."
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Please note the correct web address for the product launch announced in the last newsletter. Susanna Opper of Shawenon Communications helped launch the Berkshire Hills Financial Web site. Shawenon Communications provided copy for the 11-page site and also contributed to the design concept.
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Albany-Colonie Chamber of Commerce News
Rental Space for Coaches and Trainers
One of the Chamber’s EAP graduates from 2005, Helen Sigsby of United Building Maintenance, Inc., has just completed renovations on a room in her facility. She would like to rent the space to coaches and instructors. The rental rate is negotiable. There is an office space and a small conference/workshop room plus an area to sell books/DVDs/videos. If you think this might be of interest to you or someone you know, please contact Janet L. Tanguay, Entrepreneurial Assistance & Internship Coordinator (phone 518.431.1430).
Your Consulting Alliance membership entitles you to participate in events for Chamber members. Go to: Chamber Events or call to register and tell them you are a Consulting Alliance member. (phone 518.431.1414).
Quotations to Ponder
“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” – Charles Darwin
“If they can get you asking the wrong questions, they don’t have to worry about the answers.”
– Thomas Pynchon in Gravity’s Rainbow. New York: Penguin. 2000.
"I always said I wanted to be somebody. I guess I should have been more specific."
– Lily Tomlin
CA Web site
Where's My Handout?
Presenter handouts are usually posted on the web site within a week of luncheon and breakfast meetings. The timing depends primarily on how quickly we receive an electronic copy from the presenter. Log onto the Presentation Page in Members/Archives section for copies of the public and internal handouts and powerpoints we have.
Where on the Web Site is . . . . ?
Not sure what's on the Web site or where to look? Visit the Site Map page to get a quick overview of what information is available, where it is and the active links to access it.
Newsletter Deadlines and Tips
The newsletter is published every other month. Copy is due to Nancy Reilly the Friday of the breakfast meeting in, May, July, September, and December. Newsletter editor is Carol Day Young.
Please send recommendations of good resources, books, websites of interest to members, especially SHORT member news/announcements such as:
· Events/Presentations- big public events of interest to members
· Awards and honors
· Publications
· BIG contracts
· Appearances on TV or radio
· Launch of a new website
· Business anniversary/milestones
· Births, deaths, marriages
· Updates on member to member service exchanges
· Launch of a new project/enterprise outside the scope of the member’s usual business
· Unusual experiences